If you receive a case of wine with one or more broken bottles, simply report this to Catlin Wine Co. within 2 working days of the date of delivery and you will be issued with the relevant replacement bottle(s) at no additional charge.
Refund Policy / Quality Guarantee
In the rare instance that you are not satisfied with a wine purchased from Catlin Wine Co, you may be provided with a full refund for purchases of the relevant wine (excluding freight costs). Notification must be given within14 days of delivery and a refund will be provided that is equal to the value of your remaining unopened bottles plus one opened bottle only.
Typically you will be required to return the remaining unopened bottles of the wine in question to the Mile End warehouse for a quality inspection, and you will assume responsibility of risk and all associated freight costs. All refunds are processed within 7 days of your notification or from the date that the remaining wines are returned to me.
If Catlin Wine Co. reasonably believes that a buyer is abusing the Quality Guarantee, we reserve the right to suspend or cancel the Refund Policy / Quality Guarantee in relation to that buyer and cancel any pending orders.
Please note that the Refund Policy / Quality Guarantee does not apply to goods that are marked as “Sold as is – no refunds or returns accepted”, or for wine that is from a vintage 4 years or more prior to the purchase year with the exception of Sauvignon Blanc which is 2 years.
Risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no refunds are offered for products that are damaged after delivery.